Thank you for the prompt manner you acted in taking down the split tree. The men working on the tree work professionally and did an excellent job. Thank you again.
Paul & Kathleen Lehnig, Bedminster, PA
Great crew, great job. We have made some referrals. Thank you.
Paul Andreas, North Wales, PA
Thank you so much to you and your team, on the excellent work you did on our property. It makes a great difference, and looks great. Several neighbors said so also. Please tell your team members. They did a great job. Real professionals - real thorough. Be sure to use us as a reference, and tell the people at Home Essentials to send us their referral form, so we can fill it out with glowing praise.
Bruce & Sally Lloyd, Yardley, PA
Another fine job!!
Dan McLaughlin, Doylestown, PA
This turned out to be a great experience. Pete was great; the crew was very thorough and seemed to go that extra mile to satisfy. Thanks to everyone.
Ken Adkins, Maple Glen, PA
Thank you very much for the excellent job you did! We were amazed at how quickly and professionally your team worked and how well they cleaned up everything afterwards. We will be certain to call you for future tree care, and we will also be sure to recommend you to our gardening friends.
Mary Lynch, Perkasie, PA
Many thanks for another great job. Your staff is so polite & patient - that means a lot! They do a great cleanup job, too. Thank you also for your quick response to our request.
JB, New Britain, PA
Thank you so much for all your help. Keep checking my trees as you go by. Thanks again.
Laurel Braun, Doylestown
Thanks for the excellent job, good service and follow-up (and fair price). I'll refer you to other friends/neighbors.
M. Zilligan, Solebury, PA
Thanks for the great job by the men and your 'customer service'. If you can send me a post card late winter, early spring, it would remind me to address some additional work I'd like to get done at that time.
Dennis Palermo, Bedminster, PA
Thank you for allowing your men to stay a few hours extra for more work.
Jim Harris, Fountainville, PA
Your service was excellent.
Jared Young, Maple Glen, PA
Recently a crew from your company was working in PR, a townhouse development in Blue Bell, trimming a tree in my yard. As president of the homeowner's association, I am always on the lookout for issues of safety and appreciated the prompt response you gave in 'pruning up' this tree.
I was most impressed as I watched this crew manicure this tree, but was equally impressed with the professionalism and skill evidenced as they went about their job. I took the enclosed pictures as I was amazed at the way in which they went about completing their job. I thought you might want a copy for your records and/or share with the crew. These pictures may appear routine to you and your crews, but I must say it was very impressive to watch 'masters at work.'
All the best.
Richard Lange, Blue Bell, PA
With the enclosed payment I send my appreciation for a job well done - and more. The 'more,' outlined below, deserves mention because such professionalism is exemplary of good business practices so often lacking today.
Beginning with my first call to your office, I was impressed by the courteous and efficient handling of my questions and request for an on-site assessment of the trees on my property. Following that, calls were returned when promised and Craig arrived to examine the property at the appointed time.
I not only appreciated his careful observation of details and clear explanations but I was fascinated by his remarkable fund of knowledge. He matter-of-factly identified every tree as he discussed its condition and recommended treatment. He was unable to identify three small oaks that we recently planted (no one has been able to identify these trees); however, when he arrived last week with the work crew, he did identify those trees, admitting that he 'had to find out' what they were. Clearly, a man who really cares about his work!
Finally, the work crew itself was superb. They were quick, efficient, careful and clean. Numerous gardens are located on the property near or directly beneath the trees that were trimmed. Despite falling limbs and equipment being moved about the property, not one blossom was disturbed! And they took the time to remove every twig, all of the trimming debris- including leaves, and even used a leaf blower to 'sweep' the lawns clean of smaller bits that had escaped their rakes.
I could not have expected more in the way of expertise or quality service. I thank you again and encourage you to continue to provide this unusual level of quality to your customers. Please convey my appreciation to all members of the crew and feel free to use my name as a reference for prospective customers.
Patricia Rivel, Tally Ho Farm, Tinicum, PA
Mr. Williams was recently at our home to do a tree inspection and that is the reason for this note.
I had occasion to call your service upon the recommendation of a gentleman named A doing some hardscaping for us. We have quite a few mature trees and have had difficulty finding a service that was both big enough to handle our trees but was oriented toward customer service.
With the first contact, I felt pretty good. Each subsequent contact with your office was not only handled professionally and capably, but also, it seemed with a sincere desire to assist me and my situation. Combine this with meticulous follow-up and I was surprisingly pleased at the fine level of customer service.
Then Mr. Williams came to visit us last night. He spent about an hour with us and explained what he saw and what he was proposing to do to keep our trees in top condition. While I was pleased with your company when I called the office and I had high expectations for the representative you would send, I am pleased to inform you that he surpassed my expectations in every way.
I know that all businesses, from time to time, face challenges. I also know that even poorly run businesses can get things right once in a while. Still, I firmly believe that I have now found a partner with whom I can guard one of our properties most precious assets, our beautiful 200+ year old trees.
I look forward to a long and satisfying business relationship with you fine company.
Chuck Blumer, Springhouse, PA